ZCIA COURSE OUTLINE

ZCIA  (Zycoo Certified IP Telephony Associate)

TRAINING OVERVIEW

This course will teach participants how to install, configure and maintain the Popular Zycoo IP PBX.

At the end of the course, attendees will be able to install and configure extensions, dial-plans and other features of Zycoo IP PBX products.

Details of the Training

No. of Days/ Date 1 or 2 Day duration expense per person Depend to Exam Center and market
Number of attendees Minimum of 6 participants Certificate ZCIA

Target Audience

Technical Personnel, IT Managers, Network administrators, Engineers, VoIP solution providers and Integrators

Course Time Schedule

Five classes of 90-minute duration (20-minute breaks between classes and the class time is 90 min)

Course Prerequisites

Participants should have a good understanding about TCP/IP, Network Administration and Management.

ZCIA class topics:

No.

Topic

1

Signaling & codec

2

Hardware installation and how to log in

3

Extension administration(except expansion box)

4

Out band control (dial rule , dial plan , pin)

5

Department

6

Direct routing

7

Black list

8

IVR

First break

9

Call queue

10

Time conditions

11

Fax configuration (in band and out band )

 12  Music/prompts management
 13  Smart DID
 14  Follow me
 15  DISA
 16  Call forward
 17  Wake up call
 18  Call conference

Second break

19

Spy

20

Paging and intercom

21

VoIP features

22  CooCenter hardware installation and how to login PBX Web UI, CooCenter Admin UI, CooCenter supervisor agent UI and agent UI
23   
  Third break
 24  CooCenter SIP Agents and WebRTC Agents and the Agent Web Portal Introduction
25 CooCenter CRM Introduction
26 CooCenter Agent Web portal Call Popup and related feature introduction
27 Introduction of Satisfaction Survey feature
28 Introduction of Auto Outbound Dial feature
29 Introduction of Questionnaire feature
30 Reports
31 E-mail setting (for all services)

Fifth break

32

Network setting

33

Configuration Ex16s

34

Web manager

35

General maintenance

36   Security
37   Question and answer
38   Online exam
Event Event Date Event End Date Location Register
ZCIA + One ZYCOO U20-A202 10-18-2018 9:30 am 10-18-2018 6:00 pm ZYCOO UAE
We are no longer accepting registration for this event
ZCIA 10-18-2018 9:30 am 10-18-2018 6:00 pm ZYCOO UAE
We are no longer accepting registration for this event